Frequently Asked Questions

This is our FAQs & Policies page, where will provide you with the answers to the most common 
questions about our company, the products that we offer, policies from returns to shipping and more.

1. General Questions

2. Shipping

3. Account Questions

4. Technical Questions

5. Contact Questions

1. General Questions

What is your return policy?
Although, we don't accept returns. We want you to be completely satisfied with your purchase, so we will facilitate re-prints or refunds on all prints and posters within 15 days of products arrival. To start a re-print or refund, please see the details below and follow the instruction
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order though the links provided for you.
Can I cancel my order?
Orders can be cancelled but only before the production stage - since each art print is made as the order comes in once the printing stage has started it cannot be cancelled anymore. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request but once the process has been initiated it is out of our hands.
Do you have a physical store?
There is no physical store for us but we will be working on partnerships to allow some art prints and posters to be sold in stores owned by others. However, we do offer free standard shipping through our online store, so you can try our products risk-free. If there is damage done to a print during the shipping process, please let us know immediately(within 15 days) and we can send you another, free of charge. 

2. Returns and Exchanges

Returns, Exchange & Re-Print Policy
All print and poster sales are final due to the nature of having them customized and made to order for the customer. However, you are more than welcome to request a re-print if the order is defective and we will have a new print sent to you immediately upon resolution
If you are unable to wait for a new print to arrive to you and we can't come to a solution that works best, we will refund the order purchase amount to you. 

It's imperative that you reach out to us within a 15 day period with any issues with your order so we are able to faciliate a re-print or refund. Please provide us with a photo of the product and all order details placed in an email to the address provided at the bottom of the page and we will be in touch with you as soon as possible.

In regards to the defective print and/or poster, we do not accept returns so there's no need to send them back to us. Instead, we've opted for a straight-forward resolution to either provide you with a new one or refund you entirely. We care about our customers and understand fully how mitigating the elongated process in dealing with unsatisfactory products and purchases makes things easier for everyone.

3. "Thank You For Your Purchase" Cards

We thank you personally for making a purchase with us for each order placed and each customer will receive a 15% off discount code on the card for future purchases. The code is limited to one use per customer. We also update these codes regularly for the next print drop to ensure you are able to have a workable code each time around. If there are any issues with the codes please reach out to us so we can provide you with a new one. 

We understand that you work hard for your money and it was always our goal to make our timeless pieces as affordable as possible. We also appreciate your trust and friendship in our work so the least we can do when you purchase from us is provide a bit of value back to you the next time you come around for our next product drop. 
How to Get in Touch:
These are the places we can be reached:
  1. The best way to reach us as we will reply here the quickest - also for re-prints and refun: amantesmediateam@gmail.com
  2. Through our instagram account for general inquiries and questions: @amantesmedia - https://www.instagram.com/amantesmedia/
  3. Through our facebook page for general inquiries and questions: https://www.facebook.com/profile.php?id=61572218232394

1. How Does Shipping Work?

How much does shipping cost?
Our standard shipping is free for all of our art print and poster products. The other methods of shipping are priced accordingly based on shipping destination and the price set by the shipping companies we use and are not free.
What countries do you ship to?
We proudly ship all over North America and even internationally ranging from but not limited to the United Kingdom, New Zealand, Australia and Europe.
What are the estimated delivery times?
Estimated delivery times range from 4-6 business days to 10-14 business days or more depending on the shipping destination.

The most accurate way to measure the delivery time would be to place the items of your choice in the cart, move forward to the checkout as if you were making a regular purchase and then input your address with the chosen shipping method(Standard is free) and it will update it accordingly for you before you actually make the purchase.

2. Tracking

How can I track my order?
You will receive either an email or SMS notification after the initial purchase has been made once you provide us with your details upon checkout. From there, you will also receive an update when the order has been produced and left for it's destination.
Will I be updated on the exact arrival?
You should receive an email or SMS update with the details on what day and time period you can expect to receive your order once it has made it's way to your region. It will provide you with the most accurate update on when you can expect to see your order on your doorstep.

Account Registration & Sign In

Account Registration
Our account registration process is simple:
1.) Click on the avatar icon in the top right-hand corner of our store page.
2.) Provide us with your email address and we will send you a log-in code.
3.) Input the code into the prompt.
4.) You will be logged in automatically and able to safely make your purchases.

Order Processe

Tracking an Order
Once you have placed an order - you will receive an email or SM with all the necessary tracking data and it will update you once your order has been processed fully and the shipping process has commenced.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order with us and your credit card has been authorized, your order status will appear as "Placed." via email or SMS.
Order Processing - "In Progress"
Once you have placed your order, it will be sent to be processed and packed for shipment. During this time, your order status will appear as "In Progress.".

You can also check the orders you have placed through your account to check the status update of the order.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left, the order status will appear as "Shipped."

If you have opted for updates with your email or phone number, you will be informed.
Order Arrival
Our customers will receive a shipping confirmation email when their order is fulfilled with a delivery time range with appropriate dates listed.

Canceling or Requesting Re-Prints

Once your order is placed, it cannot be modified. However, you are able to request a re-print or refund with a damaged product or unsatisfactory product by contacting us directly within 15 days of receiving an ord with all the necessary details needed to facilitate this process.

If you would like to cancel your order, most orders can be canceled up to about an hour after being placed and sent through the system. 

To check the status of an order, check your current orders after logging into your account in the orders section.

Email Us

The best way to reach us:
amantesmediateam@gmail.com
Social Media Outlets:
Instagram: @amantesmedia - https://www.instagram.com/amantesmedia/
Facebook: Amantes Media - https://facebook.com/profile.php?id=61572218232394

Chat with us

Available 24/7 and we will reply to your inquiries and requests as soon as we are available to.