Return Policy

Thank you for shopping at the Amantes Media Store! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 15 days of the original purchase date on select items. However, certain products such as art prints & posters cannot be returned.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Reprints & Refunds:
   Once we receive your re-print or refund request, our team will review the request and adequately provide you with a response and confirmation. If a re-print request is accepted, a re-print will be initiated and shipped off as soon as possible. If a refund request is accepted, the refund will be issued to the original payment method within 5 business days.
3. Exchanges:
   If you received a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team at amantesmediateam@gmail.com.
4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective or damaged items.
   We recommend using a trackable shipping service to ensure your return is received.

1. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
2. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has entered the production stage or shipped, it cannot be canceled.
3. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team at amantesmediateam@gmail.com

Thank you for choosing Amantes Media! We appreciate your business and strive to make your shopping experience enjoyable.

Amantes Media
Vancouver, B.C.
Email: amantesmediateam@gmail.com